Accessibility at the Jewish Museum Frankfurt

Detailed Information for People with Disabilities

Barrier-free Access

The photo shows the security gate of the Jewish Museum Frankfurt. At the center is a counter with two security guards standing behind it. On the right is a narrow passage and on the left a metal detector similar to those at airports. The floor is covered with dirt-absorbing carpet.
The security gate in the entrance area of the Jewish Museum

Both the Lichtbau and the Rothschild Palais are accessible without stairs. The entrance and exit are on Bertha Pappenheim Platz, where there is a security gate through which security personnel lead visitors. The procedure is similar to that at the airport. In principle, all exhibition rooms can be reached via elevators or without stairs. Due to technical difficulties, the exhibition sections “Tradition and Ritual,” “Senger Family,” and “Rothschild Family” are not currently accessible without restrictions or barriers, and can only be visited following prior registration with fenja.froehberg@stadt-frankfurt.de. Seating and sufficient mobile seating areas are available everywhere in the exhibition.

We strongly recommend visiting with an escort!

Parking

The museum does not have its own parking spaces. The nearest disabled parking spaces are located in the Am Theater and Untermainanlage parking garages. For those arriving by public transport, the closest stop is Willy Brandt Platz.

Barrier-free Toilet

Photo of the barrier-free toilet at the Jewish Museum Frankfurt. The walls and floor are covered in dark-colored tiles. There are two arm rests flanking the toilet. To either side, the edges of a sink and a changing table can be seen.
The barrier-free toilet in Foyer II of the Lichtbau

A barrier-free toilet is located next to the information desk in Foyer II of the Lichtbau. It is accessible from all sides and has handles that can be folded up to either side. The height of the toilet seat is 51 cm. Wheelchairs fit beneath the wash basin and the mirror is easily visible from both sitting and standing positions. An alarm cord is within reach.

For the Hearing-impaired and the Deaf

The exhibition contains numerous objects that can be perceived visually. Many of the videos have English subtitles.

An audio inductive sound system is not available, but mobile induction loops are on hand for events and guided tours.

There is no visible alarm in the building and the outgoing emergency call in the elevators is not visually indicated. The stairs are recommended as an alternative for emergencies.

Guided tours with a sign language interpreter and media guide are currently being developed and can be requested. A sign language track on the media guide is also in preparation.

For the Visually-impaired and the Blind

For the most part, the museum is designed for visual contrast. Each floor has tactile maps to help with orientation and a total of twelve tactile stations labeled in Braille that allow visitors to touch key objects of the exhibition. In addition, there are numerous audio stations that can also be listened to at home through the Museum to Go. The museum does not, however, have a tactile tour system. For this reason, we recommend visiting with an escort!

Most of the museum’s rooms and corridors are brightly lit. In the elevators, the emergency call is confirmed acoustically. Control elements are tactile.

The respective floor is announced aloud through a spoken recording.

Stairs are not designed with sufficient visual or tactile contrast. There are, however, handrails.

For the most part, the exhibition’s objects are well lit. The permanent exhibition is rich in visual contrast and supplemented by tactile objects.
The current temporary exhibition The Female Side of God can only be recommended to the blind or visually-impaired to a limited degree.
Public guided tours with detailed descriptions are in preparation and can be requested. A track on the media guide with detailed descriptions is also underway.

Please Don’t Hesitate to Contact Us!

For the future, the Jewish Museum Frankfurt is planning to implement further barrier-free and inclusive projects. The most important project in this respect is the media guide, which is being developed in a participatory process throughout the exhibition’s first year.

If you have any questions, or if you need advice or suggestions, please contact: